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Return Policy

Last updated February 19, 2022

We want you to be pleased with your purchase and confident that you will be. As a result, we are happy to offer our customers a 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase, you may return it to us for a full refund or exchange. Please see below for more information regarding this.

If you are purchasing a fine art print, please take advantage of our Wall Preview and Augmented Reality (AR) tools so that you can view your print on a wall before you make your final purchase decision. These tools will help you visualize the print sizing and mounting options you have selected before you make a purchase.

RETURN PROCESS
To return an item, you must first contact us at support@chipjonesstudio.com to obtain a Return Merchandise Authorization (RMA) number.  We do not accept returns without a RMA. All returns must be shipped within fourteen (14) days of receiving the item. All returned items must be in the same condition as it was received.

After you've received a RMA number from us, place the item securely in its original packaging with the return form provided, and ship your returned item to the address listed on the RMA.

You will be responsible for all return shipping charges*. We recommend that you use a trackable method when you ship your item back to us.
*If the original product was received as damaged or defective, we will provide you with a prepaid shipping label.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged:

  • Commissioned Items
For defective or damaged products, please contact us to arrange for a refund or exchange. 

QUESTIONS
If you have any questions concerning our return policy, please contact us contact us.

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

We are happy to offer our customers a 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase, you may return it to us for a full refund or exchange. Read more about our Return Policy.

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The above preview shows how to use the live preview on this website. The image displayed is just an example, and is not available for sale.

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This Website Supports Augmented Reality to Live Preview Art

This feature provides you with way to Live Preview a selected work of art on a wall of your choice by using your phone or tablet.

To use this feature, first select a work of art then select the "Live Preview AR" button right below the options for that piece!

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