Last updated February 19, 2022

We want you to be pleased with your purchase and confident that you will be. As a result, we are happy to offer our customers a 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase, you may return it to us for a full refund or exchange. Please see below for more information regarding this.

If you are purchasing a fine art print, please take advantage of our Wall Preview and Augmented Reality (AR) tools so that you can view your print on a wall before you make your final purchase decision. These tools will help you visualize the print sizing and mounting options you have selected before you make a purchase.

RETURN PROCESS
To return an item, you must first contact us at support@chipjonesstudio.com to obtain a Return Merchandise Authorization (RMA) number.  We do not accept returns without a RMA. All returns must be shipped within fourteen (14) days of receiving the item. All returned items must be in the same condition as it was received.

After you've received a RMA number from us, place the item securely in its original packaging with the return form provided, and ship your returned item to the address listed on the RMA.

You will be responsible for all return shipping charges*. We recommend that you use a trackable method when you ship your item back to us.
*If the original product was received as damaged or defective, we will provide you with a prepaid shipping label.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged:

• Commissioned Items

QUESTIONS
If you have any questions concerning our return policy, please contact us contact us.