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FAQ (Frequently Asked Questions)

FREQUENTLY ASKED QUESTIONS


HOW SOON WILL I RECEIVE MY ORDER? 

Orders are typically processed and shipped within 2-3 days. Shipping will take another 2-7 days, depending on the shipping option you selected (Ground, Express, etc) AND your location. In general it should take about 4-10 days to receive your order, as long as there are no delays with shipping.

WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS My processing team will select the best carrier (UPS, FedEx, etc) based on the items you've ordered and their destination. You will receive a tracking number as soon as your order has shipped.

Large Size Products and Crating Policies

Due to shipping requirements and potential for damage, certain products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, I can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us at support@chipjonesstudio.com with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. 

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • All sales are FINAL and I do not accept returns. If you are completely unhappy with your order though, please email me at chip@chipjonesstudio.com
  • My order processing team will do their best to ensure that your prints are processed and packaged carefully so that they will arrive safely to your destination.
  • If your prints arrive damaged, please keep ALL packaging and contact me via email at chip@chipjonesstudio.com. Be sure to send your order number for further instructions.

CAN I CANCEL MY ORDER?  

Please email support@chipjonesstudio.com as soon as possible if you need to cancel your order. If the order has already been processed, a cancellation may not be possible.

WHO TO CONTACT?  

You can reach out via email at support@chipjonesstudio.com 

HOW DO I KEEP UP WITH YOUR NEW WORK? 

I would love to have you be the first to know about any new work! An easy way to stay "in the loop" is by signing up for my newsletter! You can also follow me on my social media pages. I post news and updates about my new work often! 

Instagram: https://www.instagram.com/chipjonesstudio/

Facebook: https://www.facebook.com/ChipJonesStudio

OTHER QUESTIONS? 

Please email me at support@chipjonesstudio.com if you have any other questions or comments

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

We are happy to offer our customers a 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase, you may return it to us for a full refund or exchange. Read more about our Return Policy.

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To use this feature, first select a work of art then select the "Live Preview AR" button right below the options for that piece!

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SAVE 20% ON YOUR FIRST ORDER!

Sign-up for my Newsletter and I'll email you a 20% OFF Coupon right now!

This offer is valid for NEW CUSTOMERS only!

NOTE: I'll only be sending a newsletter out a few times each year. It will be primarily used for important announcements and special offers.

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