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FAQ (Frequently Asked Questions)
FREQUENTLY ASKED QUESTIONS
HOW SOON WILL I RECEIVE MY ORDER?
Orders are typically processed and shipped within 2-3 days. Shipping will take another 2-7 days, depending on the shipping option you selected (Ground, Express, etc) AND your location. In general it should take about 4-10 days to receive your order, as long as there are no delays with shipping.
WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS My processing team will select the best carrier (UPS, FedEx, etc) based on the items you've ordered and their destination. You will receive a tracking number as soon as your order has shipped.
Large Size Products and Crating Policies
Due to shipping requirements and potential for damage, certain products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping, I can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us at support@chipjonesstudio.com with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- All sales are FINAL and I do not accept returns. If you are completely unhappy with your order though, please email me at chip@chipjonesstudio.com
- My order processing team will do their best to ensure that your prints are processed and packaged carefully so that they will arrive safely to your destination.
- If your prints arrive damaged, please keep ALL packaging and contact me via email at chip@chipjonesstudio.com. Be sure to send your order number for further instructions.
CAN I CANCEL MY ORDER?
Please email support@chipjonesstudio.com as soon as possible if you need to cancel your order. If the order has already been processed, a cancellation may not be possible.
WHO TO CONTACT?
You can reach out via email at support@chipjonesstudio.com
HOW DO I KEEP UP WITH YOUR NEW WORK?
I would love to have you be the first to know about any new work! An easy way to stay "in the loop" is by signing up for my newsletter! You can also follow me on my social media pages. I post news and updates about my new work often!
Instagram: https://www.instagram.com/chipjonesstudio/
Facebook: https://www.facebook.com/ChipJonesStudio
OTHER QUESTIONS?
Please email me at support@chipjonesstudio.com if you have any other questions or comments
